In the collision repair industry, profitability has long been measured by throughput, efficiency, and key performance indicators like cycle time and severity. However, as the market evolves, a new and often underestimated driver of business growth has emerged — the front counter. No longer just a receptionist or administrative role, today’s front counter staff are […]

By Mario Dimovski A Global Movement Gains Momentum Across sectors, from consumer electronics to agricultural equipment, the Right to Repair movement is gaining momentum. At its core, this movement isn’t simply about granting access to parts or service manuals—it’s a fundamental shift in how industries approach sustainability, customer choice, and long-term value. Tech giants like

Rapid advancements in technology are poised to reshape logistics and supply chain processes, driving efficiency, sustainability, and innovation. From the integration of artificial intelligence (AI) to the rise of additive manufacturing, these changes promise to redefine how parts are sourced, distributed, and utilized within repair facilities. In the next five years, the industry’s landscape will

Meetings have long been a cornerstone of corporate collaboration and decision-making. However, they are often inefficient, unfocused, and unnecessarily long. While they should drive alignment and productivity, the reality is that many meetings become time sinks rather than value-generating discussions. Consider these alarming statistics: These figures highlight a critical issue: meetings, in their current form,

The collision repair industry is grappling with a tough question: how can stakeholders justify the return on investment (ROI) in research and development (R&D)? Unlike other sectors where innovation translates to product differentiation or premium pricing, the collision industry operates on thin margins and faces relentless cost pressures. For many organizations, innovation is no longer

As the automotive industry continues to evolve at a rapid pace, traditional training bodies face increasing challenges in upskilling the workforce to meet modern demands. The complexity of vehicle technology, plastic materials, and ADAS (Advanced Driver Assistance Systems) safety features is growing, often surpassing the scope of generalist training programs. To address these challenges, specialized

As millennials and Gen Z increasingly become key drivers and car owners, their expectations—shaped by rapid technological advances and cultural shifts—are forcing collision repair businesses to rethink everything from customer service to operational efficiency. This new wave of change is underpinned by several factors, ranging from an “on-the-go” lifestyle to a deep reliance on mobile

At Automechanika Frankfurt, Mario Dimovski, a prominent figure in collision repair and circular innovation, delivered a compelling presentation titled “Innovations & Transformation in the Collision Repair Industry.” As Director of Repair & Circular Innovation for the Boyd Group and IBIS Global Ambassador, Dimovski’s 33 years of experience brought valuable insight into the future of the

As the automotive industry evolves, so too does the complexity of vehicle design and the intricacies involved in repairing them. Modern vehicles are more advanced than ever before, incorporating a wide array of new materials, safety systems, and technological innovations that require highly specialized skills to repair. The era of the “multi-tech,” a technician proficient

The collision repair industry is at the cusp of a revolution, one of the exciting developments is the advent of 3D printing technology. This technology can assist in increasing the volume, reducing the cost, and shortening the cycle time of repairs. This innovative approach to manufacturing auto repair parts is transforming the landscape of automotive